Information Technology
For assistance with IT related issues, please email: support@paloaltou.edu
PAU Allen Calvin Campus IT Helpdesk
Hours of Operation: Monday - Friday from 8AM - 9PM PST; Saturdays & Sundays from 8AM - 4PM (Not open on University Holidays)
Phone: (650) 433-3832 or email support@paloaltou.edu
PAU Los Altos Campus IT Helpdesk
Hours of Operation: Monday - Friday from 10:30AM - 9PM; Saturdays 10AM-6PM (Not open on University Holidays)
Phone: (650) 433-3832 or email support@paloaltou.edu
Important Links
Services We Provide
- Accounts and ID Management
- Email, Messaging, & Collaboration
- Project Management
- Websites, Applications, & Software
- Classroom Technology & AV Support
- Network & Internet Access
- Information & Network Security
- Help & Training
- Hardware & Software Support
- Emergency Notification System
Information Technology & Security Policies
- Computer & Network Usage Policy
- Copyright Infringement & Illegal File Sharing Information Policy
- Computer Replacement & Purchasing Policy
- Disposal of Electronic Equipment Policy
- Drive Encryption Policy
- GLBA Policy
- Email Program Policy
- Email Signature Policy
- FTC Red Flags Rule Policy
- Information Security Policy
- Report an Information Security Incident
- PAU Gmail FAQ's
- SSN Policy
- Wireless Network Policy
About Us
Our Mission: The Department of Information Technology's goal is to support educational, research, and administrative programs by delivering creative solutions, excellent customer service, and proven IT strategies to meet the diverse needs of the PAU community.
Our Vision: The Department of Information Technology we will be recognized as a leader in technology by providing secure and seamless integration of innovative services that are in alignment with PAU’s mission and goals.
Our Core Values (CCIPS)
- Collaboration: We strive for a constructive, team-oriented environment, through sharing knowledge, and building effective partnerships with the PAU community.
- Continuous Improvement: We are committed to identifying areas of weakness and finding ways to improve overall processes.
- Innovation: We encourage creative and critical thinking in the development of technology services and solutions.
- People: We listen to, respect, and care for one another.
- Service: We strive to provide excellent customer service by being consistent, responsive, dependable, and accessible to the PAU Community.